Question 1

How do I book a technician?

Accepted Answer

Book online in under a minute, call us, or send a WhatsApp message. We confirm your slot and a fixed price before any work begins.

Question 2

Do you offer same-day repairs?

Accepted Answer

Yes. Book before midday and in most of Nairobi we can reach you the same day with the common parts on board.

Question 3

How fast do you respond to emergencies?

Accepted Answer

We aim to reach urgent call-outs within 60–90 minutes across most of Nairobi, depending on traffic and location.

Question 4

How much does a repair cost?

Accepted Answer

Diagnosis starts from KES 2,500. After seeing the fault, we give you a single fixed price for parts and labour, which you approve before we start.

Question 5

Are your repairs guaranteed?

Accepted Answer

Every repair carries our workmanship guarantee. If the same fault returns within the guarantee period, we put it right at no extra labour cost.

Question 6

Do you use genuine parts?

Accepted Answer

We use genuine parts wherever available and always tell you if an aftermarket part is used and why.

Question 7

Which areas do you cover?

Accepted Answer

All of Nairobi and surrounding areas including Kiambu, Ruiru, Juja, Syokimau and more. See our service areas page for your specific location.

Question 8

Which brands do you repair?

Accepted Answer

Every major brand — Samsung, LG, Bosch, Whirlpool, Hisense, Ramtons, Von, Mika, Beko, Haier and many more.

Question 9

Do you repair commercial equipment?

Accepted Answer

Yes. We service commercial refrigeration, cooking, laundry and ice equipment, and offer maintenance contracts for businesses.

Everything you need to know.

Booking & response